Returns & Exchanges

Regular-priced items in original condition with tags are eligible for exchange or store credit within 14 days of purchase. Returns must include a tracking number and reach the store within 14 days of delivery.

Please send an email to store@ecoledepensee.com indicating your order number, the item(s) you wish to send back and whether you would like to exchange. Once the returned package is received the appropriate actions will take place depending on your request. All returned items must be unworn, with all tags and in original condition. 

No refunds, all sales are final

Discounted items are also final sales and are not eligible for return. We will not make any price adjustments. We cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging into any other currency.

Original shipping fees are not refundable. All return shipping costs are the customer’s responsibility including any duties or customs fees that may be incurred on a return. We are not responsible for any return items lost in transit.

Store Credit

Once we receive and inspect your return, we will send you an email confirming that your returned item has been received. You will also be notified whether your return has been approved or rejected. If approved, your replacement or credit will be processed, and the credit details will be sent to you via email.

Lost & Damaged items

École de Pensée shall not be held liable for any direct or indirect damages done by any services provided. Any damage caused during shipment is the responsibility of the postal service/courier. We do not assume any responsibility for lost or stolen items.